The methodical nature of these questions sometimes causes users to feel as if Help Desk personnel are being condescending, and such misunderstandings can reduce the effectiveness of the support experience and can make users tend to avoid contacting support personnel when future problems arise.Įnd users also often have difficulty following instructions given to them by Help Desk personnel who are trying to assist them. As a result, Help Desk personnel are generally reduced to asking a series of simple questions to try to isolate the problem the user is having. Because of their general inexperience and lack of technical knowledge, end users may try to describe their problem using nontechnical, inexact language. For example, end users often have difficulty describing the exact nature of the problem they are having. As a result, supporting users is often both time-consuming and costly for large enterprises to implement. Unfortunately, conventional technical support provided over the telephone or using chat tools is generally cumbersome and inefficient. Supporting end users is an essential function of IT departments and the corporate Help Desk. This chapter examines how Remote Assistance works in Windows 7, how to use it to support end users, and how to manage it using Group Policy and scripts. With increased Group Policy support, command-line scripting capabilities, session logging, bandwidth optimization, and more, Remote Assistance is now an essential tool for enabling enterprises to support users in Help Desk scenarios. The Windows 7 operating system builds on these earlier improvements with Easy Connect, a new feature of Remote Assistance that makes it easier than ever for novice users to request help from expert users and for experts to offer help to novices. Remote Assistance (RA) in Windows Vista included improvements in connectivity, performance, usability, and security along with feature enhancements that make it even more useful than Remote Assistance in Windows XP was. It is the easiest way to resolve any problems with your HP Printer.Implementing and Managing Remote Assistance The agent handling your problems will themselves resolve the matter. Hence, after providing the access to the hp.com/123 remote assistant, you may stay worry-free. They will directly help in troubleshooting or resolving the matter. The agent will then be able to access the computer device and identify the matter in concern.A prompt will appear to download and install the software to provide access to the HP Remote Assistance team.Moving forward, enter the model of your printer.Enter the 6 digit code provided to you by the agent. Then go back to the hp.com/123 remote assistant.Go to System Settings of the Device and check the box, ALLOW REMOTE ASSISTANCE CONNECTIONS TO THIS COMPUTER. Download the remote assistance and install it in your computer device that is attached to your HP Printer.Users may log in to hp.com/123 remote assistant.Well, you may just reach hp.com/123 remote assistant and get the support you need. Users mostly find difficulty in getting through or finding the accurate way to get help. Connecting with the Remote Assistance can be quite plain and at the same time puzzling.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |